Lodwave is sold to business customers only.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles refund requests and pays out refunds.
1. The free plan
Signing up is free and needs no credit card: each Shopify store receives 500 free credits, one time only, to test Lodwave. Nothing is charged until you choose a plan, so there is nothing to refund.
2. Refunds within 14 days
You can request a refund within 14 days of a payment: the first month of a plan, a monthly renewal or a credit pack.
The refund covers the unused credits from that payment. The amount refunded is the price paid minus the value of the credits used; one credit is worth the price paid divided by the number of credits received with that payment.
| Example | Amount |
|---|---|
| Pro plan paid | $199 excluding tax, 8,500 credits |
| Credits used when you ask | 2,125 credits, worth $49.75 |
| Amount refunded | $149.25 excluding tax |
Tax paid is refunded in the same proportion. After 14 days, the payment is final unless the law provides otherwise; cancelling (section 3) stops future payments.
3. Cancelling
You can cancel at any time from your Account area, or from the link in every Paddle receipt. Cancellation takes effect at the end of the month you paid for: you keep access until then and no new charge is made.
Moving to a lower plan takes effect at the next billing date.
4. Requesting a refund
- On paddle.net, with the email address you paid with, by choosing "Request refund";
- or from the support link in your Paddle receipt;
- or by writing to hello@lodwave.com: we pass the request on to Paddle.
When a refund is granted, Paddle pays it to the payment method used for the purchase.
5. Contact
Questions about a charge or an invoice: hello@lodwave.com.