Terms of sale and use

1. Who sells you what

Lodwave is online software published by XLAB LLC, a limited liability company organized in the State of New Mexico (United States), registered under number 0008080354, with its principal office at 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. Contact: hello@lodwave.com.

You use Lodwave under a contract with XLAB LLC, governed by these terms.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. Business customers only

Lodwave is sold to business customers only. By creating an account and choosing a plan, you declare that you are buying Lodwave for your business, for example to run an online store, whether you are a company or a sole trader. Lodwave is not offered to consumers.

Because the sale is made between businesses, the withdrawal right that applies to consumers does not apply.

3. The service

Lodwave brings the running of a Shopify store into one place: sales and profit, Meta, Google Ads and TikTok ads, management accounting, customer support, products, email, social media, and an assistant, Lodwave AI. Lodwave reads data from the services you connect and, at your request, can act on them, for example by publishing an ad or editing a product page.

The features available depend on your plan and on the services you connect. The current description is on the lodwave.com home page.

4. Account

To use Lodwave, you create an account with a valid email address. You must be of legal age and act for your business. You keep your login details confidential; any action taken from your account is deemed to be taken by you. The owner of a subscription can invite members and choose what they see, and remains responsible for their use.

Report any suspicious use to hello@lodwave.com.

5. Plans and prices

Prices are in US dollars, excluding tax, per month:

The features included in each plan are described in the pricing section of the lodwave.com home page.

At checkout, Paddle adds the tax that applies in your country (VAT or sales tax). If you enter a valid VAT number, Paddle may apply the reverse charge, and the amount charged then excludes tax.

We may change our prices. A new price applies to your subscription only after 30 days' notice by email, from the following billing date. You can cancel before then.

6. Lodwave AI and credits

Lodwave AI is paid for in credits. Each plan comes with a number of credits for the month, all available from the first day of the period. Unused credits do not roll over to the next month. The number of credits an action uses depends on its size; you can follow your balance in your Account area.

When your credits run out, Lodwave AI pauses until the next month, or until you buy extra credits. The rest of the software keeps working.

Extra credits are bought once, excluding tax: 1,000 credits for $29, 3,000 credits for $79, 8,000 credits for $199. They stay valid for 12 months after purchase.

Lodwave provides and pays for the access key to the artificial intelligence model: you have nothing to connect.

Lodwave AI's answers are generated automatically and may contain errors. Read them before you use them. By default, whatever Lodwave AI prepares waits for your approval in "To approve". From the Pro plan, you can switch support to automatic mode in your store settings: Lodwave AI then answers simple customer questions on its own, and you can go back to approval mode at any time. You remain responsible for the content and ads you publish.

7. The free plan

Signing up is free and needs no credit card. Each Shopify store receives 500 free credits, one time only, to test Lodwave. The free plan does not include the product launch kit (Process DOC).

When the free credits run out, or 30 days after signup at the latest, the store switches to read-only: nothing is deleted.

Nothing is charged until you choose a plan. To keep going, you choose a plan and save a payment method with Paddle.

8. Payment and invoices

Paddle collects the payment, issues the invoice and shows the applicable tax on it. Billing is monthly, on the anniversary of the date you chose your plan, using the payment method saved with Paddle. Paddle sends invoices by email.

If a payment fails, Paddle sends reminders. If it remains unpaid, we may suspend access to the stores on the subscription until it is settled.

9. Term and cancellation

The subscription is monthly. It renews every month until you cancel.

You can cancel at any time from your Account area, or from the link in every Paddle receipt. Cancellation takes effect at the end of the current month: you keep access until then and no new charge is made.

10. Changing plans

Moving to a higher plan takes effect immediately; Paddle charges the difference pro rata for the rest of the month. Moving to a lower plan takes effect at the next billing date.

11. Refunds

Refund rules are set out in the refund policy, which forms part of these terms.

12. Connected services

Lodwave works with services you connect yourself: Shopify, Meta, Google Ads, TikTok, Klaviyo, and others depending on your use. By connecting an account, you confirm you are authorized to do so and you comply with that service's terms. Lodwave uses this access only for the features you request. You can remove it at any time from the store's Connections tab or from the service itself.

We are not responsible for interruptions, changes or decisions made by these services, such as an ad being rejected.

13. The Claude connector

From the Pro plan, you can connect your own Claude assistant, provided by Anthropic under your account, to a Lodwave store.

By allowing the connector, you expressly ask Lodwave to send your Claude assistant the data of the store you choose: sales, profit, ads, orders, customer support and products. Lodwave then acts on your behalf, as your service provider and as a processor under the GDPR. Lodwave keeps proof of your request (date, account, store, data concerned) and may show it to Meta, Shopify or TikTok if they ask for it.

Lodwave only sends the data of the chosen store and, for the store's customers, no name, email, phone number or address. Whatever your assistant prepares has no effect until you approve it in "To approve".

You agree to use this data in line with the terms of Meta, Shopify, TikTok and the other connected services, and not to use it, or let a third party use it, to train or improve an artificial intelligence model. To that end, we ask you to turn off, in your Claude account, the setting that lets Anthropic use your chats to improve its models, or to use a business plan of Claude.

Anthropic processes the data your assistant receives under the terms between you and Anthropic. You can withdraw your permission at any time from your Lodwave account.

14. Prohibited uses

You agree not to:

• use Lodwave for illegal, misleading or fraudulent purposes, or to send unsolicited messages;
• infringe the rights of others, including intellectual property rights;
• access a store or data without permission, or get around security measures;
• disrupt Lodwave, copy it, resell it or use it in an automated way outside the features provided.

15. Your data

You remain the owner of the data and content you import or produce in Lodwave. You allow us to host and process it to provide the service.

For the personal data of your store's customers, you are the controller and XLAB LLC acts as a processor under Article 28 of the GDPR. As such, XLAB LLC processes this data only on your instructions and to provide Lodwave, ensures the confidentiality of the people who can access it, applies appropriate security measures, uses only the sub-processors listed in the privacy policy, helps you answer requests from the people concerned, informs you of any data breach without undue delay, and deletes or returns the data at the end of the contract.

Details are in the privacy policy.

16. Intellectual property

Lodwave, its software, its interface and its trademarks belong to XLAB LLC. The subscription gives you a non-exclusive right of use for the duration of the subscription. It does not transfer any ownership right to you.

17. Availability

We do what is needed to keep Lodwave running, but cannot guarantee an uninterrupted or error-free service. Lodwave may be interrupted for maintenance or if a third-party service fails.

18. Liability

Lodwave provides figures, analyses and suggestions. The business and advertising decisions you make from them remain yours.

XLAB LLC is not liable for indirect damage, such as lost revenue or customers, and its total liability is limited to the amounts you paid for Lodwave in the 12 months before the event giving rise to the claim.

19. Suspension and termination by XLAB LLC

We may suspend or close an account in the event of a serious breach of these terms, non-payment, or a security risk, in particular fraud. Except in an emergency, we warn you by email and give you time to put things right.

20. End of the subscription

When the subscription ends, access to the stores concerned stops. For the 30 days that follow, you can download your stores' data. It is then deleted, and its backups are erased within the following 30 days. You can also ask for it to be exported or deleted at hello@lodwave.com. Payments and invoices are handled and kept by Paddle, under its own rules.

21. Changes to these terms

We may change these terms. Any significant change is announced by email 30 days before it takes effect. If you do not accept it, you can cancel before that date.

22. Governing law and disputes

These terms are governed by the laws of the State of New Mexico, United States.

If you disagree with us, first write to hello@lodwave.com and we will look for an amicable solution. Failing agreement, the dispute is brought exclusively before the state courts of New Mexico or the federal court sitting there.

23. Contact

XLAB LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. hello@lodwave.com, +33 7 68 91 24 46